If you are considering outsourcing your information technology to a technology company, then you will have several items to consider. While several IT companies in Raleigh, NC offer a wide range of services, only one company provides the services that align with your needs.
So, before you choose an IT service, make sure you understand your needs. If you are like most businesses in Raleigh, your IT needs could probably be summed up as follows:
And last, you may be looking for an IT support company that acts more like a CIO — a member of the team that invests in your company’s future as much as you do.
So, you are probably asking yourself, “How do I find an IT company like that in Raleigh?”
Below are the criteria. Find an IT provider that meets the criteria, and you can start narrowing the best option for your business.
No matter how talented and knowledgeable an IT staff is in their field, if they can’t relate to their customers, then it is time to close their doors.
Customer is service is the most valued asset of any IT company in Raleigh or anywhere else. What does exceptional customer service look like?
Responsive IT Technicians Who Are Always on Call
You may not always be prepared for IT problems, but your IT company should always expect them and be ready to deploy a fast solution when you call, email, or send a message on your client portal. A company that truly understand the needs of their customers will pick up the phone as fast as it rings, listen attentively to the client’s concerns, and then provide a solution without flinching.
24/7 Remote Help Desk Services
An IT company should be flexible enough to provide help desk service whenever you need it — not just during daylight hours. They should offer a remote help desk so that they don’t have to get in the car and drive across town every time an issue arises. Most items can be handled over the phone. This allows the support technician to solve your problem fast so that you can get back to work.
On-Site Support for the Big Problems
Some problems cannot be addressed over the phone. Therefore, the IT company needs to have an on-call technician that is ready to drive to your business and tackle more significant problems.
IT consultants know that when it comes to technology, several variables determine how successful and sustainable your business is. After all, technology lies at the heart of your infrastructure and internal processes.
How should IT support partner with your company to ensure growth and sustainability?
The primary function of any IT company is to create a safe and efficient environment that allows you to serve your customers to the best of your ability. If your equipment keeps breaking down, your employees have to work harder than necessary, you are inundated with security threats, and communication between your customers and your company is hindered, then you can’t serve your customers.
The result? They’ll just go to the competition across the street. Ask yourself how many customers you have lost in the last six months because the technology was killing your customer service.
The right IT company adds value to your business by offering solutions that help you provide exceptional service, thereby expanding your customer base. How?
The Cloud Platform
The cloud has completely transformed the way employees interact, communicate, and collaborate with the clients — and each other. An IT company can implement a fully-functional centralized cloud server that allows you to share files, access software, and collaborate on project real-time. This eliminates numerous steps in almost any internal process.
Voice Over Internet Protocol (VoIP)
VoIP offers unlimited options for you to rebuild your communication system completely. VoIP allows you to streamline processes, eliminate bulky equipment, access features via software, and save data on the cloud platform. You can also save up to 60% on installation costs, equipment maintenance, and your monthly bills.
Web Monitoring & Security
How safe is your website? Can customers trust you with their most private information? A skilled IT company can monitor your website activity and provide insights on how to make your website more secure and improve its performance.
If you are looking at IT companies in Raleigh, NC, then the criteria above is a good place to start. The best way to determine if a company is right for you is to meet with the technicians and ask about their services, pricing structure, policies, and customer service. The right provider can make a significant impact on your company’s growth and long-term success.
If you are looking for an outsourced IT company in the Raleigh area, then contact HitsTech today. We offer complete managed IT services that cover all areas of your network. Call us today at (828) 695-9440 to find out more. We are here to serve your business.
HitsTech is focused on bringing the right information technology solutions to organizations throughout North Carolina.
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