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IT Services Models Cost & Benefit: Information & Comparison

Figuring out what something will cost you often happens last in your dealings with North Carolina IT companies – but it’s one of the most important details in your decision making. Check out our guide below to know exactly what you should expect to pay for North Carolina IT services –

Managed IT Or Hourly Support – Which Is More Cost Effective?

Do you know what type of IT services in North Carolina you should pay for? And what they will cost? If you don’t, it’ll be difficult to budget, or even know if you’re getting a good deal.

When any business owner or decision maker calls around, trying to find out what should IT services cost, they quickly discover pricing is not uniform. The answers they receive vary and can go from confusing to outright frustrating.

Unfortunately, there is no online catalog to pick and choose from or one-price-fits-all formula. However, there are six popular IT Managed services pricing models you can review as your starting point.

The 6 Models of North Carolina IT Services

As is the case in any service industry, IT companies in North Carolina offer a wide variety of services.

As with other service-oriented companies, each has pricing fees based on what they provide and the value it brings to their clientele – however, what one North Carolina IT company charges will differ from another does.

Even though there pricing may vary, one thing is for sure; each offers six different pricing models.

Don’t forget – pricing models do not constitute specific pricing. Instead, each model represents a set of services provided in the desired plan.

The six IT services pricing models are…

1. The Monitoring Only Model

The monitoring only model provides network monitoring and alerting services. The managed service provider offers this model to companies of all sizes.

With the midsize or enterprise companies that don’t have an IT company in North Carolina, and instead have in-house, IT technicians they too can also be alerted. With this model, there are several service levels offered.

2. The “Per Device” Model

The per-device model is a flat fee for each type of device that gets supported in your company’s IT environment. For instance, a basic per-device pricing model might designate a flat price:

  • per desktop
  • per server
  • per network printer
  • per managed network

The pricing is straightforward to quote, and the monthly service fee gets adjusted when you add more devices into this model.

3. The “Per User” Model

The per-user model closely resembles the per-device model. Instead of being billed per device, you’re invoiced per user, per month; which covers support for all methods used by each user.

The support typically covers commonly used equipment:

  • Office equipment: PC, laptop, tablet, and connectivity
  • Home equipment: home PC, laptop, tablet, and smartphone
  • Communication equipment: hotels and kiosks when traveling

4. The Tiered Model

The tiered model is designed to provide bundled packages.

With each package, “X” amount of services are included. And being that this is a tiered model, it also means there are three or more bundled package levels, with three or more pricing levels.

They usually get labeled as “Gold, Silver, and Bronze” or “Basic, Standard, and Premium.” The premise with this model is simple – when you pay more, additional services become available, not offered with any lower-level bundled package.

5. The All You Can Eat Model

The all-you-can-eat model gives you flexibility.

With this model, it’s easier to budget your IT support expenses. You’re able to gauge what’s taken place over the past year, and then make calculated IT cost forecasts for the coming year.

Typically you’ll have access to:

  • Remote support / on-site support
  • Lab or bench time / 24/7 year-round support
  • Services available during specific hours of the day / particular days of the month

The all-you-can-eat model gives the client the ability to genuinely budget their IT support costs over a year’s time and experience no hidden or surprise fees.

6. The A La Carte Model

The a la carte model is unique.

With this model, you’re getting individual services. Maybe there’s a specific problem which has come up and needs addressing. That’s when you pay for the services you need.

You can also create a customized North Carolina IT services bundled package for yourself, tailored to your company’s specific needs or requirements.

What Will North Carolina IT Services Actually Cost You?

Actual pricing ranges vary from one market to another – whether you’re in a major metropolitan area, or a smaller community will affect the price.

But to give you a brief overview of what pricing ranges look like; here’s the breakdown:

  1. Flat Based range: Monthly, quarterly, or annual fee depending on needs
  2. Per User range: $125–$300 per month
  3. Per Device range: $5–$100 per month

With the Monitoring Only, Per Device, Per User, Tiered, All You Can Eat, and A La Carte pricing models and the pricing ranges, it gives you a clear picture of how much you should be paying a North Carolina IT company.

But What About Hourly IT Support?

Maybe you think that you don’t need any form of IT services listed above. Maybe you only have an occasional or even just a rare IT problem, and you’d prefer to fix it on an as-needed basis.

You can think of this as “hourly” IT support – it may only cost you specifically for the time needed to fix your problems, but is it worth it?

Not really – there are a number of downsides to this kind of IT support…

  • A pricing model that puts you at a disadvantage.
    Given that a technician charges by the hour for this work, they are encouraged to focus on billable hours. It doesn’t benefit him if your IT is working the way it should. You could find yourself repeatedly calling them to help with a problem that never quite gets resolved.
  • You’re not being monitored.
    Without anyone keeping an eye on your systems around the cloud, a minor computer problem can quickly turn into a disaster. This is especially true today with the increase in cybercrime like ransomware.What starts out with just one malicious email can spread throughout your entire network, locking down your data, and your operations.
  • You have to deal with delays.
    It could take days to fix your problem – in the meantime, your employees won’t have access to the data they need to continue working. You’re simply “bleeding money” by the minute.
  • You can’t budget accurately.
    It’s impossible to predict how much to budget for IT services. You can’t know what will happen or how expensive it might be.

What Can You Expect To Pay For Hourly IT Support In North Carolina?

You’ll pay per hour for the technician, plus travel time from their facility to your office.

That’s not to mention that not all repairs and service can be handled by just one technician. Depending on what you require, you may need another tech to help or one who is more experienced and specialized in the IT solutions you use.

As for actual costs, here are a few generally accurate ranges for hourly IT support:

  1. One tech: $100 – $125/hour plus travel time
  2. Two techs: $225 – $250/hour plus travel time
  3. IT Specialist: $250/hour plus travel time

Which North Carolina IT Service Model Is Right For You?

Unfortunately, we can’t answer that for you. Only you can know for sure.

Under the most ideal, predictable and consistent of circumstances is hourly support worth the money. The fact is that, with IT, nothing remains predictable and consistent for very long.

That’s why working with a North Carolina IT company so much smarter – it takes risk off the table.

Like this article? Read the following blogs to learn more about North Carolina IT services:

How Can Information Technology Improve Care In Nursing Homes

How Can Our Long-Term Care Center Benefit From IT Strategic Planning?

IT Companies in Raleigh, NC: Choosing the Best Option

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