How a North Carolina Healthcare Focused IT Provider Can Optimize Clinic Operations

Healthcare practices are busier than ever before. In order to respond to high demand, technology is playing a more central role in how professional healthcare teams manage busy schedules and optimize the patient experience. However, like other busy professionals, healthcare specialists are often on the hunt for tricks to better deploy and optimize their IT solutions. That’s why we’ve put together some tips for optimizing healthcare IT services and created a guide explaining how the right North Carolina IT provider can put these tips in action.

IT Tips for North Carolina Healthcare Professionals

How local healthcare professionals can make better use of IT to optimize operations

With more patients to see and less time to spend with each one, healthcare practitioners are swamped. We work with countless Raleigh healthcare professionals to provide strategic IT services and we see the same things all the time. Between managing appointments, carefully collecting, storing and examining patient data and trying to increase face-time with patients, healthcare teams require bigtime technical strategy & support.

Technology continues to play a larger and more significant role in how healthcare professionals of all kinds master and optimize the clinic experience. From sophisticated EMR software to strategic IT security solutions, healthcare practitioners are more reliant than ever on a dynamic and well-integrated IT infrastructure.

While most clinics have accepted this fact, many healthcare professionals still need help determining the best ways to optimize their IT resources. Though most healthcare practices have technology solutions in place, they aren’t always harnessing the full power of these applications to support practice objectives. This means, most healthcare practices have some room for improvement when it comes to IT management and optimization.

That’s why we’ve decided to discuss the top three areas where healthcare practitioners are having trouble. By discussing the every-day challenges that healthcare professionals face and providing strategic tips for improvement, you and your team can pave the way for a more optimized and streamlined IT infrastructure.

Here’s the top 3 challenges facing healthcare professionals and strategies for using IT to address them:

Scheduling & Communication

Healthcare professionals across all specializations would likely agree: scheduling can be a downright nightmare. This fact is especially true for busy clinics who are up against a diminishing workforce and an influx of patients to see. Between managing weekly appointments and handling long wait lists, scheduling can be a thorn in the side of busy healthcare teams.

Further, team communication regarding scheduling changes or important patient information can bog down the efficiency of your practice. Think about your current approach to scheduling and team communication. Hopefully you’ve abandoned the paper schedule by now and are using some kind of software. If you are, have you explored all its capabilities and features? Further, are you getting maximum use out of your communication resources? Or are team members still running up and down the hall with post-it notes, trying to get messages and information to those who need it?

The best tips we can offer here are simple: don’t ignore solutions that are designed to eliminate these tedious issues. Take the time to explore your EMR software to better understand and implement scheduling strategies. Be sure that your software is set up to streamline scheduling processes and fast-track secure information sharing between team members. Eliminate redundancies by making use of all the optimization features your EMR offers. Of course, if you need a hand, reach out to a North Carolina IT services provider who specializes in clinical IT services.

Collecting Patient Data & Maintaining Compliance

Every healthcare professional knows that HIPAA compliance and the maintenance of patient confidentiality is critical. Protecting your patient data is of utmost importance in terms of maintaining their trust, upholding compliance, and protecting clinical continuity. Therefore, every healthcare clinic needs concrete strategies for securely collecting, storing, and sharing patient data.

What about your practice? Do you have compliance policies on paper and available to all team members who encounter patient data? Are there weak spots in your security and compliance effort? When you share and transmit patient data, can you be sure that its encrypted and HIPAA compliant?

The biggest suggestion we have to offer healthcare professionals regarding patient data and compliance is this: training, training, training. Compliance shouldn’t be left as a ‘managers only’ area of expertise. Make sure your team knows what HIPAA regulations need to be upheld and work together to ensure all your data sharing and storing solutions are proactively set up to maintain compliance. Don’t take a reactive approach and wait for a data crisis to occur – work proactively to understand and better deploy your IT security. Again, when in doubt, if your clinic is looking for healthcare IT services in North Carolina, you should consult a professional with clinical experience.

Increasing Facetime & Optimizing the Patient Experience

As mentioned, healthcare professionals are incredibly busy. Healthcare providers and their support teams are juggling more patients than ever before. There’s no way to limit the demand – and why would you want too? However, our guess is that your practice could be making better use of strategic technology solutions to improve the patient experience you offer.

Think about the nature and extent of patient interaction in your office. Do you have the critical information you need for appointments? Are you running back and forth trying to make sure you have everything you need? Do your patients feel heard and taken care of, or do you feel rushed in your interactions with them? Is there a way to better streamline your resources to increase time spent connecting with patients?

Simply put, there will never be a complete and total solution for eliminating your jam-packed schedule. However, there are concrete solutions that can help you save time and eliminate wasted minutes. Are you making use of inter-office communication? Whether you deploy email or instant messaging solutions, connecting with your support staff no longer requires a trip down the hall. Further, are you optimizing patient wait times?

Could support staff be entering key medical history data before the patient is sitting in front of you? Better yet, have you considered secured tablets that patients can use to log their own data, questions, and concerns before the appointment? Any little way that technology can be used to save time will make a difference, because as you know every second counts. And yes, you guessed it, if you need a little optimization support, reach out to a managed IT provider that offers healthcare-focused IT services in North Carolina.

Healthcare IT Services in North Carolina: Why A Strategic Provider Matters

Overall, healthcare practices need an IT infrastructure that is going to support their larger goals for patients and staff members. If you have technology solutions in place already, doesn’t it just make sense to spend the time necessary to get the most out of them?

By putting in the time to understand your inefficiencies and weak spots, you’ll have a better chance of re-evaluating your existing tech solutions in hopes of optimizing your entire operational effort. It’s cliché, but the little things really are the most important. Identify the thorns in the side of your clinic experience and look to technology to help you remedy them.

We’ve already mentioned it a few times, but the biggest piece of advice we can offer to healthcare clinics trying to optimize IT is this: reach out to a healthcare IT services consultant in North Carolina who has experience optimizing technology in clinical settings. North Carolina healthcare professionals looking for IT services should find a consultant willing to provide industry experience and strategic expertise. A strategic consultant can help your medical clinic take advantage of all these tech tips and countless others.

If you’re already on the hunt for healthcare IT services in North Carolina, we welcome you to reach out to our team of specialists at HitsTech. We specialize in IT services for the healthcare sector and we’re committed to helping each clinic we work with optimize their IT infrastructure with strategic solutions.

More and more healthcare clinics are realizing the optimizing power of strategic IT solutions. Don’t fall behind the pack! Let our team of North Carolina IT professionals help you optimize your clinic’s technology once and for all. Reach out to HitsTech anytime at (828) 695-9440 or via email at

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